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Meet Our Team

We are proud of our outstanding and experienced staff who are dedicated to delivering the best possible patient-focused care in the remote monitoring industry every day.

LEADERSHIP TEAM

Richard Glaim, BSEE, CCDS
 

Founder and Managing Partner

Tamara Bazar, RN
 

Founder and Managing Partner

Greg Forsyth, MBA, CCDS
 

Founder and Managing Partner

Maryellen King, ANP-BC, CCDS, AACC

VP of Clinical Operations

Mike Mantzouris - VP of Customer Development

Mike Mantzouris
 

VP of Customer Development
 
 

Shani Cress, MBiot, CCDS
 

VP of Analytics and Operations
 

Jeff Hopper
 

Sales Director – Nephrology Division
 

Terri Greenleaf
 

Director of Billing
 
 

Kathy Bedford
 

Director of Learning and Development
 

OPERATIONS TEAM

Amina Hasanovic, BA-IOP - Manager Of People Operations and Culture​

Amina Hasanovic, BA-IOP

Manager Of People Operations and Culture

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Michele Hernandez

HR Manager

Lori Chepke - Implementation Customer Success Specialist

Lori Chepke

Implementation Manager

Brenda Burton - Patient Engagement Specialist

Brenda Burton

Customer Success Specialist

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Cheryl Kelly

Finance Coordinator

Miranda Gaetani - IT Tech

Miranda Gaetani

IT Technician

SALES TEAM

Al DeFuria ​- Regional Sales Manager

Al DeFuria

Regional Sales Manager

Billy Sheofee - Sales Manager

Billy Sheofee

Regional Sales Manager

Virtual Care Management Team

Our Virtual Care team utilizes a robust virtual care platform to facilitate personalized interactions and remote monitoring. Our care managers empower patients to feel connected to their caregivers and stay compliant between office visits.

Carla Bockla, RN - Nurse Care Manager

Carla Bockla, RN

VCM Manager

Asmita Dhakal, RN-BSN - Virtual Care Manager

Asmita Dhakal, RN-BSN

Nurse Care Manager

Shelley Willouer, RN – Nurse Care Manager

Shelley Willouer, RN

Nurse Care Manager

David Gadzik, RN - Service Line Manager-Nephrology

David Gadzik, RN

Service Line Manager- Nephrology

Marissa Reyes - RPM Technician

Marissa Reyes

  RPM Technician

Meghan Mosher  -  RPM Technician

Meghan Mosher

  RPM Technician

Michelle Sain -  RPM Technician

Michelle Sain

RPM Technician

PATIENT ENGAGEMENT SPECIALISTS

The Patient Engagement Specialist is responsible for ensuring patient success and with remote monitoring. They identify patients who are not transmitting and contact them to assist in resolving any issues.  This includes educating the patient and family about remote monitoring, troubleshooting transmitter issues, and facilitating communication with the manufacturer if indicated.  The Patient Engagement Specialist will provide documentation of all compliance activity and keep the clinic informed of patients of concern.  They take an empathetic approach when connecting with patients personally, resulting in increased patient compliance and satisfaction.

Marybeth Sop - Patient Engagement Manager

Mary Beth Sop, BSW, LSW, MHA

Patient Engagement Manager

Marissa Grilli - PES_Trainer

Marissa Grilli, BSW

Patient Engagement Supervisor

Cadee Palyak - PES

Cadee Pelyak

Patient Engagement Supervisor

Dawn Butler - Patient Engagement Specialist

Dawn Butler

Patient Engagement Specialist

Luis Ceballos - Patient Engagement Specialist

Luis Ceballos

Patient Engagement Specialist

Jasmin Chavez - Patient Engagement Specialist

Jasmin Chavez

Patient Engagement Specialist

Michelle Chahine - Patient Engagement Specialist

Michelle Chahine

Patient Engagement Specialist

Peighton Copeland - Patient Engagement Specialist

Peighton Copeland

Patient Engagement Specialist

Marianne Defoggi - PES

Marianne Defoggi

Patient Engagement Specialist

Estefani Heredia - Patient Engagement Specialist

Estefani Heredia

Patient Engagement Specialist

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Jenni Jernigan

Patient Engagement Specialist

Carla Jernigan - Patient Engagement Sepcialist

Carla Jernigan

Patient Engagement Specialist

Jennifer Kohn - Patient Engagement Specialist

Jennifer Kohn

Patient Engagement Specialist

Geraldine Madrid - Patient Engagement Specialist

Geraldine Madrid

Patient Engagement Specialist

Lindsay Martin - Patient Engagement Specialist

Lindsay Martin

Patient Engagement Specialist

Diana Nestor - Patient Engagement Specialist

Diana Nestor

Patient Engagement Specialist

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Laura Prout

Patient Engagement Specialist

Christie Hildack - Patient Engagement Specialist

Christie Rapczak

Patient Engagement Specialist

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Tracy Stein

Patient Engagement Specialist

Susan Watts - Patient Engagement Specialist

Susan Watts

Patient Engagement Specialist

PATIENT CARE SPECIALISTS

The Patient Care Specialist is responsible for the day-to-day management of patient transmissions for the specific cardiology clinic which they are partnered with. These IBHRE certified professionals review the daily alerts and transmissions of all patients enrolled in remote monitoring. They provide expert interpretation, clinical documentation, and triaging of events. They communicate directly with the clinical staff and physicians to ensure appropriate patient care.

Jesse-Lee Lavoi - Manager CIED Remote Monitoring

Jesse-Lee Lavoie,
ACNP-BC, CCDS

Manager of Clinical Excellence

Will DeForge

Will DeForge, PhD, CCDS

Patient Care Specialist, Customer Success Manager
Courtney Davis - PCS

Courtney Davis, CCDS, RCIS

Patient Care Specialist Supervisor

Chris Kogut CCDS - Patient Care Specialist

Chris Kogut, RN, CCDS

Patient Care Specialist Supervisor

Heather Madrid - PCS

Heather Madrid, MS, CCDS

Patient Care Specialist Supervisor

Julie Mouton - PCS

Julie Mouton, FNP-BC, CCDS

Patient Care Specialist Supervisor

Jordan Anderson - Patient Engagement Tech

Jordan Anderson

Remote Monitoring Technician

Chris Barker - Patient Care Technician

Chris Barker

Arrhythmia Specialist

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Allyson Bird, CCDS

Patient Care Specialist

Grey Braybrooks, CEPS, CCDS, MSE, BSE Patient Care Specialist

Grey Braybrooks, CEPS, CCDS, MSE, BSE

Patient Care Specialist

Caitlin Carroll-Carambelas, BA, CDRMS - Patient Care Specialist

Caitlin Carroll-Carambelas, BA, CDRMS

Patient Care Specialist

Laurie Costello - Patient Care Specialist

Laurie Costello

Patient Care Specialist

Lindsay Cox, RN, BSN, CDRMS - Patient Care Specialist

Lindsay Cox, RN, BSN, CDRMS

Patient Care Specialist

Bailey Davis, CRAT - Arrhythmia Specialist

Bailey Davis, CRAT

Arrhythmia Specialist

Larry Ehlers, CCDS - Patient Care Specialist

Larry Ehlers, CCDS

Patient Care Specialist

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Matt Falkinburg, CCDS

Patient Care Specialist

Jodi Guinasso-Minton, CDDS, Patient Care Specialist

Jodi Guinasso-Minton, CCDS

Patient Care Specialist

Raquel Haro, RN, BSN, CCSD - Patient Care Specialist

Raquel Haro, RN, BSN, CCDS

Patient Care Specialist

Adnan Hasanovic - Patient Engagement Tech

Adnan Hasanovic

Remote Monitoring Technician

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Stephanie Kliethermes, CCDS

Patient Care Specialist

Jill MacMasters, CCDS - Patient Care Specialist

Jill MacMaster, BS, MA, CCDS

Patient Care Specialist

Debra Martin, BSN, RN, CDRMS, CCDS - Patient Care Specialist

Debra Martin, BSN, RN, CDRMS, CCDS

Patient Care Specialist

Tim McIntyre, MSBE, CCDS, CEPS - Patient Care Specialist

Tim McIntyre, MSBE, CCDS, CEPS

Patient Care Specialist

Shannon Metcalf, CCT, CRAT - Arrhythmia Specialist

Shannon Metcalf, CCT, CRAT

Arrhythmia Specialist

Troy Muffler, CCDS - Patient Care Specialist

Troy Muffler, CCDS

Patient Care Specialist

Lenny Noel - PCS

Lenny Noel, CCDS

Patient Care Specialist

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Sally Pesavento, CCDS

Patient Care Specialist

James Pettit, CDRMS, CRAT - Patient Care Specialist

James Pettit, CDRMS, CRAT

Patient Care Specialist

Kelsie Robinson, CDRMS - Patient Care Arrhythmia Specialist

Kelsie Robinson, CDRMS

Patient Care Specialist

Ally Stein - Patient Engagement Technician

Ally Stein

Remote Monitoring Technician

Tyler Stein - Patient Engagement Technician

Tyler Stein

Remote Monitoring Technician

Amy Thompson, RN, BSN, CDRMS - Patient Care Specialist

Amy Thompson, RN, BSN, CDRMS

Patient Care Specialist

Benjamin Torres, CCDS, CRAT - Patient Care Specialist

Benjamin Torres, CCDS, CRAT

Patient Care Specialist

Kathy Towers - Patient Care Specialist

Cathy Towers, RN, BSN, CDRMS

Patient Care Specialist

Joyce E. Vivian, AGNP-C, CCDS, CHFN  - Patient Care Specialist

Joyce E. Vivian, AGNP-C, CCDS, CHFN

Patient Care Specialist

Joe Witte - Patient Care Specialist

Joe Witte

Patient Care Specialist

BILLING STAFF

Diana Ambolino - Billing Specialist

Diana Ambolino

Billing Specialist

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Kristal Buchanan, CBS

Billing Specialist

Tammy Kenny - Billing Assistant

Tammy Kenny, CPC

Billing Assistant
Gabby Knauss - Billing Coordinator

Gabby Knauss

Billing Coordinator

Kyle Sargent - Billing Specialist

Kyle Sargent

Billing Specialist

Christa Walker - Billing Specialist

Christa Walker

Billing Specialist

Shea Williams - Billing Specialist

Shea Williams

Billing Specialist

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