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Meet Our Team

We are proud of our outstanding and experienced staff who are dedicated to delivering the best possible patient-focused care in the remote monitoring industry every day.

LEADERSHIP TEAM

Richard Glaim, BSEE, CCDS

Founder and Managing Partner

Tamara Bazar, RN

Founder and Managing Partner

Nancy Ranney, CPC

Founder and Managing Partner

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Greg Forsyth, MBA, CCDS

Founder and Managing Partner

Maryellen King, ANP-BC, CCDS, AACC

VP of Clinical Operations
 
 

Rick Amos, MBA, MS
 

VP of Sales
 
 

Shani Cress, MBiot, CCDS
 

Director of Organizational Development – Virtual Care Management

OPERATIONS TEAM

Amina Kurtovic - Manager of People Operations and Culture

Amina Kurtovic, BA-IOP

Manager Of People Operations and Culture

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Michele Hernandez

HR Manager

Lori Chepke - Implementation Customer Success Specialist

Lori Chepke

Implementation/Customer Success Specialist

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Cheryl Kelly

Finance Coordinator

Miranda Gaetani - IT Tech

Miranda Gaetani

IT Technician

SALES TEAM

Al DeFuria ​- Regional Sales Manager

Al DeFuria

Region Sales Manager
Billy Sheofee - Sales Manager

Billy Sheofee

Region Sales Manager

Virtual Care Management Team

Our Virtual Care team utilizes a robust virtual care platform to facilitate personalized interactions and remote monitoring. Our care managers empower patients to feel connected to their caregivers and stay compliant between office visits.

Kitty McCaskill  -  Nurse Care Manager

Kitty McCaskill

Nurse Care Manager

Michelle Sain -  RPM Technician

Michelle Sain

RPM Technician

Meghan Mosher  -  RPM Technician

Meghan Mosher

  RPM Technician

PATIENT ENGAGEMENT SPECIALISTS

The Patient Engagement Specialist is responsible for ensuring patient success and with remote monitoring. They identify patients who are not transmitting and contact them to assist in resolving any issues.  This includes educating the patient and family about remote monitoring, troubleshooting transmitter issues, and facilitating communication with the manufacturer if indicated.  The Patient Engagement Specialist will provide documentation of all compliance activity and keep the clinic informed of patients of concern.  They take an empathetic approach when connecting with patients personally, resulting in increased patient compliance and satisfaction.

Marybeth Sop - Patient Engagement Manager

Mary Beth Sop, BSW, LSW, MHA

Patient Engagement Manager

Marissa Grilli - PES_Trainer

Marissa Grilli, BSW

Patient Engagement Supervisor

Cadee Palyak - PES

Cadee Pelyak

Patient Engagement Supervisor

Jordan Anderson - Patient Engagement Tech

Jordan Anderson

Patient Engagement Tech

Connie Bratta - Patient Engagement Tech

Connie Bratta

Patient Engagement Tech

Adnan Hasanovic - Patient Engagement Tech

Adnan Hasanovic

Patient Engagement Tech

Marianne Defoggi - PES

Marianne Defoggi

Patient Engagement Specialist

Jasmin Chavez - Patient Engagement Specialist

Jasmin Chavez

Patient Engagement Specialist

Christie Hildack - Patient Engagement Specialist

Christie Rapczak

Patient Engagement Specialist

Nick Hill - PES

Nick Hill

Patient Engagement Specialist

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Laura Prout

Patient Engagement Specialist

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Tracy Stein

Patient Engagement Specialist

Michelle Warrick - PES

Michelle Warrick

Patient Engagement Specialist

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Jenni Jernigan

Patient Engagement Specialist

Susan Watts - Patient Engagement Specialist

Susan Watts

Patient Engagement Specialist

PATIENT CARE SPECIALISTS

The Patient Care Specialist is responsible for the day-to-day management of patient transmissions for the specific cardiology clinic which they are partnered with. These IBHRE certified professionals review the daily alerts and transmissions of all patients enrolled in remote monitoring. They provide expert interpretation, clinical documentation, and triaging of events. They communicate directly with the clinical staff and physicians to ensure appropriate patient care.

Jesse-Lee Lavoi - Manager CIED Remote Monitoring

Jesse-Lee Lavoie,
ACNP-BC, CCDS

Manager CIED Remote Monitoring
Will DeForge

Will DeForge, PhD, CCDS

Patient Care Specialist, Customer Success Manager
Karen Alden -PCS

Karen Alden, RN, BSN, CCDS

Patient Care Specialist

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Allyson Bird, CCDS

Patient Care Specialist

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Grey Braybrooks, CEPS, CCDS, MSE, BSE

Patient Care Specialist

Courtney Davis - PCS

Courtney Davis, CCDS, RCIS

Patient Care Specialist

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Matt Falkinburg

Patient Care Specialist

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Nancy Jackson, CCDS

Patient Care Specialist

Jodi Guinasso-Minton, CDDS, Patient Care Specialist

Jodi Guinasso-Minton, CCDS

Patient Care Specialist

Raquel Haro, RN, BSN, CCSD - Patient Care Specialist

Raquel Haro, RN, BSN, CCSD

Patient Care Specialist

Chris Kogut CCDS - Patient Care Specialist

Chris Kogut, RN, CCDS

Patient Care Specialist

Jill MacMasters, CCDS - Patient Care Specialist

Jill MacMaster, BS, MA, CCDS

Patient Care Specialist

Heather Madrid - PCS

Heather Madrid, MS, CCDS

Patient Care Specialist

Tim McIntyre, MSBE, CCDS, CEPS - Patient Care Specialist

Tim McIntyre, MSBE, CCDS, CEPS

Patient Care Specialist

Julie Mouton - PCS

Julie Mouton, FNP-BC, CCDS

Patient Care Specialist

Troy Muffler - PCS

Troy Muffler, CCDS

Patient Care Specialist

Laurie Newmark - Patient Care Specialist

Laurie Newmark, RN, CCDS

Patient Care Specialist

Lenny Noel - PCS

Lenny Noel, CCDS

Patient Care Specialist

Sally Pesavento - PCS

Sally Pesavento, CCDS

Patient Care Specialist

Kathy Towers - Patient Care Specialist

Cathy Towers, RN, BSN, CDRMS

Patient Care Specialist

BILLING STAFF

Terri Greenleaf - Director of Billing

Terri Greenleaf

Director of Billing

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Kristal Buchanan, CBS

Billing Manager
Shelly Clements - Billing Manager

Shelly Clements, CBS

Billing Manager
Tammy Kenny - Billing Assistant

Tammy Kenny, CPC

Billing Assistant
Kim Zeh - Billing Assistant

Kimberly Zeh, CCS

Billing Assistant
Diana Ambolino - Billing Specialist

Diana Ambolino

Billing Specialist

Kyle Sargent - Billing Specialist

Kyle Sargent

Billing Specialist

Shea Williams - Billing Specialist

Shay Williams

Billing Specialist