Meet Our Patient Care Teams

PATIENT ENGAGEMENT SPECIALISTS

The Patient Engagement Specialist is responsible for ensuring patient success and with remote monitoring. They identify patients who are not transmitting and contact them to assist in resolving any issues.  This includes educating the patient and family about remote monitoring, troubleshooting transmitter issues, and facilitating communication with the manufacturer if indicated.  The Patient Engagement Specialist will provide documentation of all compliance activity and keep the clinic informed of patients of concern.  They take an empathetic approach when connecting with patients personally, resulting in increased patient compliance and satisfaction.

Marybeth Sop, BSW, LSW, MHA

Patient Engagement Manager

Marissa Grilli, BSW

Patient Engagement Supervisor

Cadee Pelyak

Patient Engagement Supervisor

Dawn Butler

Patient Engagement Trainer

Luis Ceballos - Patient Engagement Specialist

Luis Ceballos

Patient Engagement Specialist

Jasmin Chavez - Patient Engagement Specialist

Jasmin Chavez

Patient Engagement Specialist

Michelle Chahine

Patient Engagement Specialist

Peighton Copeland

Patient Engagement Specialist

Marianne Defoggi

Patient Engagement Specialist

Vicky Holding

Patient Engagement Specialist

Carla Jernigan

Patient Engagement Specialist

Jennifer Kohn

Patient Engagement Specialist

Lindsay Martin

Patient Engagement Specialist

Diana Nestor

Patient Engagement Specialist

Laura Prout

Patient Engagement Specialist

Christie Hildack - Patient Engagement Specialist

Christie Rapczak

Patient Engagement Specialist

Dacia Roca

Patient Engagement Specialist

Tracy Stein

Patient Engagement Specialist

Virtual Care Management Team

Our Virtual Care team utilizes a robust virtual care platform to facilitate personalized interactions and remote monitoring. Our care managers empower patients to feel connected to their caregivers and stay compliant between office visits.

Carla Bockla, RN

VCM Manager

Heather Seymour, RN

Nurse Care Manager

Shelley Willouer, RN

Nurse Care Manager

Emily Chang

RPM Technician

Meghan Mosher

RPM Technician

Marissa Reyes

RPM Technician

Michelle Sain

RPM Technician

CIED Remote Monitoring Team

The CIED Remote Monitoring Team is responsible for the day-to-day management of CIED transmissions.  These certified clinical professionals review the daily alerts and transmissions for the specific cardiology clinic which they are partnered with.  They provide expert interpretation, clinical documentation and triaging of events and communicate directly with the clinical staff to ensure appropriate patient care.  The Remote Support Technicians provide non-clinical assistance and make sure every transmission is available for review.

Kelly Austin, RN, BSN

CIED Operations Manager

Rebecca Yapejian, CIED Associate Manager - Cardiac RMS

Rebecca Yapejian, BS, BSN, MSN, APRN, FNP

CIED Associate Manager

Annie Bash, CRAT

CIED Associate Manager

Gretchen Boyd, CRAT CIED  - Auditing Technical Analyst

Gretchen Boyd, CRAT

CIED Auditing Technical Analyst

Heidi Carr, B.S., CDRMS

Onboarding & Implementation Supervisor
Bailey Davis, CRAT - Arrhythmia Specialist

Bailey Davis, CRAT

Arrhythmia Specialist

Jason Miller

Field Operations Supervisor​

Sally Pesavento, CCDS

CIED Associate Manager

Amanda Poindexter, CRAT

Compliance & Event Reporting Supervisor​
Jordan Anderson - Patient Engagement Tech

Jordan Anderson

Remote Support Technician

Chris Barker - Patient Care Technician

Chris Barker, CRAT

Arrhythmia Specialist

Allyson Bird, CCDS

Clinical Support & Preceptorship Supervisor

Grey Braybrooks, CEPS, CCDS, MSE, BSE

Patient Care Specialist

Caitlin Carroll-Carambelas, BA, CDRMS

Patient Care Specialist

Ian Chepke

Remote Support Technician

Tessa Chirhart

Remote Support Technician

Laurie Costello, CDRMS

Patient Care Specialist

Lindsay Cox, RN, BSN, CDRMS

Patient Care Specialist

Bryce Culver, CCDS

Patient Care Specialist

Heather Dowgos, CRAT

Arrhythmia Specialist

Larry Ehlers, CCDS - Patient Care Specialist

Larry Ehlers, CCDS

Patient Care Specialist

Matt Falkinburg, CCDS - Patient Care Specialist

Matt Falkinburg, CCDS

Patient Care Specialist

Meghan Frey - Remote Support Technician

Megan Frey

Remote Support Technician

Carolina Garcia, BS

Remote Support Technician

Jodi Guinasso-Minton, CCDS

Patient Care Specialist

Raquel Haro, RN, BSN, CCSD - Patient Care Specialist

Raquel Haro, RN, BSN, CCDS

Patient Care Specialist

Adnan Hasanovic - Patient Engagement Tech

Adnan Hasanovic

Remote Support Technician

Hayden Hussey, CCDS

Patient Care Specialist

Nancy Jackson, CCDS

Patient Care Specialist

Ash Liao, CRAT

Arrhythmia Specialist

Debra Martin, BSN, RN, CDRMS

Patient Care Specialist

Tim McIntyre, MSBE, CCDS, CEPS - Patient Care Specialist

Tim McIntyre, BSEE, MSBME, NASPExAM Testamur

Patient Care Specialist

Shannon Metcalf, CCT, CRAT

Arrhythmia Specialist

Julie Mouton, FNP-BC, CCDS

Patient Care Specialist

Troy Muffler, CCDS

Patient Care Specialist

Lenny Noel, NASPExAM Testamur

Patient Care Specialist

James Pettit, CDRMS, CRAT

Patient Care Specialist

Andrew Radant, CRAT

Arrhythmia Specialist

Ally Stein

Remote Support Technician

Tonya Strong, CRAT

Patient Care Specialist

Amy Thompson, RN, BSN, CDRMS

Patient Care Specialist

Benjamin Torres, CCDS, CRAT

Patient Care Specialist

Jennifer West

Remote Support Technician

Joe Witte, CCDS

Patient Care Specialist

Cardiac Device Nursing Team

Emilie Cuticchia - Cardiac Device Registered Nurse

Emilie Cuticchia, BSN, RN

Cardiac Device Registered Nurse

Kathy Towers - Patient Care Specialist

Cathy Towers, RN, BSN, CDRMS

Patient Care Specialist

Clinical Quality and Education

headshot-jesse-lee-lavoi

Jesse-Lee Lavoie,
ACNP-BC, CCDS

Manager of Clinical Excellence

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