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Remote cardiac monitoring is now a cornerstone of modern cardiology, giving clinicians real-time insight into their patients’ cardiac device performance and overall health. But success requires far more than technology alone. The real differentiator is patient engagement including consistent communication, human connection, and proactive follow-up. At Cardiac RMS, our Patient Engagement Services (PES) were built around our “Patients First” philosophy to ensure every patient feels supported and every clinic has the operational strength needed to run a high-performing monitoring program.
Our specialists combine deep clinical knowledge with compassion and clarity, guiding patients through every step of their monitoring journey. The result is stronger compliance, better data for clinicians, fewer administrative burdens, and a measurable improvement in revenue integrity. And most importantly, PES delivers proven, repeatable outcomes across clinics nationwide.
Across the country, clinics struggle with low connection rates and limited staff capacity to manage patient outreach. Nationally, remote monitoring programs average only 50% connectivity…far too low to support safe monitoring or consistent billing.
Cardiac RMS dramatically improves those outcomes. Based on data from all clinics onboarded within the past 12 months, our results show:
These improvements happen quickly and sustainably because our experienced specialists engage with patients personally, consistently, and with empathy, addressing connection issues before they compromise clinical care.
Every successful monitoring program begins with proper onboarding. Cardiac RMS walks each patient through the fundamentals of remote monitoring, helps them set up their bedside or mobile transmitter, and verifies their first transmission. This simple, supportive start prevents early disconnects and builds patient confidence.
Once enrolled, patients receive continuous, proactive outreach. Our team monitors their transmission status often and contacts them promptly if a device stops sending data. Whether the issue is a configuration error, connectivity loss, or a need for vendor-level troubleshooting, our specialists guide patients step-by-step, often resolving issues that clinics simply don’t have time to address.
We combine advanced technology with the expertise and compassion of our Patient Engagement Specialists to maintain consistent communication with patients and prevent any potential issues. On average, our team places more than 400 outreach calls per month per every 1,000 patients.
Education remains central throughout the process. By explaining device function in patient-friendly language, reinforcing heart-healthy routines, and providing multilingual support when needed, the PES team reduces patient anxiety and increases long-term compliance. This is not just monitoring…it is a true partnership where everyone benefits.
Cardiac RMS provides a comprehensive support structure that strengthens both patient relationships and clinic operations. Our team manages the following services:
Every one of these steps removes administrative burden from clinical staff and allows clinicians to focus on direct patient care rather than technical coordination.
Successful connectivity also helps practices remain responsible stewards of the care they provide. When patients fail to transmit, clinics lose the ability to bill for:
By maintaining industry-leading connection and compliance rates of 97%, Cardiac RMS helps clinics preserve these opportunities. High-quality, timely data supports better clinical decisions while improving billing consistency and reducing the risk of missed billing cycles. The result is stronger revenue integrity without additional staffing.
Cardiac RMS is built on a foundation of Servant Leadership, meaning we put people before processes and compassion before convenience. Our specialists treat every patient with respect, patience, and empathy. Clinics trust us because we bring deep device knowledge, workflow understanding, and billing expertise combined with a commitment to “Everyday Excellence.”
With industry-leading reconnection and compliance rates and a proven track record of transforming underperforming programs in a matter of months, Cardiac RMS continues to redefine what remote cardiac monitoring can be. We don’t just monitor devices—we support people. And we help clinics operate more efficiently, deliver better care, and achieve long-term financial sustainability in an increasingly complex healthcare landscape.
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Cardiac RMS LLC is a clinical service partner with expertise in remote monitoring of patients who have a cardiac pacemaker, implantable cardiac defibrillator, implantable heart failure device, or implantable loop recorder. Services also include Virtual Care Management, utilizing Remote Physiologic Monitoring (RPM) and care management to remotely support the treatment of patients with chronic conditions.
