Cardiac RMS Sets a New Standard: 96% Compliance Rate Achieved

We are thrilled to share some incredible news from the world of healthcare – a milestone that underscores our commitment to excellence and patient-centric care.

Improving Cardiac RMS Patient Engagement Team’s Compliance: A Remarkable 96% Success

In the realm of healthcare, consistency and dedication are paramount. It is with great pride that we announce the Cardiac RMS Patient Engagement Team’s exceptional achievement – a staggering 96% overall average company-wide compliance rate for monitor connection…with some clinic connection rates even higher! This is more than just a number; it’s a testament to the unwavering commitment and relentless efforts of our team.

Unprecedented Achievement Through Sustained Efforts

Reaching a 96% company-wide compliance rate is no small feat. It demands continuous dedication and hard work spanning multiple quarters. The journey to this remarkable success has been challenging yet incredibly rewarding.

Patient Engagement with Compassion

At the heart of this accomplishment lies our extraordinary Patient Engagement Specialists (PES), comprised of dedicated individuals who possess a unique ability to connect with our valued patients in a manner that resonates deeply with them.

Patient-Centric Communication

One of the key drivers of our success is the way our PES team communicates with our patients. They recognize the vital importance of speaking to patients in a manner that is both relatable and easily understood.

Tailoring Communication to Individual Needs

Our PES team goes the extra mile to ensure that each patient’s unique needs and preferences are taken into account when delivering information and support.

By emphasizing personalized care and effective communication, the Cardiac RMS Patient Engagement Team has forged a stronger, more profound connection with all of the patients. This milestone speaks volumes about our team’s unwavering dedication to providing the highest level of care and support to those we are privileged to serve.

Drivers of Success

We have found commonalities between our clinics with the highest connection rates. Read only access to the clinic EHR allows our PES staff to get the most up to date contact information with the least amount of clinic burden.  A main point or points of contact with the clinic allows us to connect quickly with clinic staff and address any issues that arise.  

The support of our clinic customers has been instrumental in our journey towards this remarkable achievement. We remain committed to delivering excellence in healthcare and look forward to continuing to serve our clients with the utmost dedication.